Plan Your Visit

The following list of items will not be permitted:

• Masks of any kind
• Spikes
• Hard plastic props
• Weapon props 

*The Van Buren reserves the right to deny entry of any costume or props that are deemed a hazard to the venue.

The Van Buren strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at (480) 659-1641 or info@thevanburenphx.com. Our box office is open Monday, Wednesday, and Friday from 12-4pm, and 2 hours prior to door time on show days.

Arrival & Accessible entrances: 

The main entrance to The Van Buren is accessible. Guests with Accessibility needs do not need to wait in the General Admission lines; they may check in at the main entrance security podium for assistance. Unfortunately, the mezzanine balcony is only accessible by staircase.

Restrooms: 

There are accessible stalls in each of the main restrooms, as well as a private accessible restroom located near the entrance (please ask a staff member for access.) 

Ticketing:

When a show includes reserved seating, please note the designated accessible seats available for purchase online at thevanburenphx.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.

For general admission events, please contact the Box Office at (480) 659-1641 or info@thevanburenphx.com to request accessible seating.

Accessible Parking: 

There is no on-site parking at The Van Buren, however we have partnered with ParkWhiz to offer easy and reliable options in the area. Some ParkWhiz locations do offer handicap-accessible spaces. When using ParkWhiz to book parking, look for the handicap-accessible logo under the amenities section just to be sure the location you want can accommodate your needs. Any location that displays that logo offers handicap-accessible parking. Please keep in mind that spaces booked on ParkWhiz aren’t necessarily assigned spaces and all accessible parking spaces are first-come, first-served by law. Click HERE to book parking. 

Medication needs: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary needs: 

The Van Buren takes pride in offering a variety of choices for guests with special dietary needs, including gluten-free and vegan options. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals: 

At The Van Buren, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:

The Van Buren offers sign language interpretation upon request only. Requests for interpreters must be received at least three weeks before the event date.  

Please make your request by email to info@thevanburenphx.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices: 

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. NO BACKPACKS ALLOWED.

The following items are prohibited:

• No guns, knives, weapons, pepper spray, projectiles of any kind, spikes of any kind, or any other item that could be used to inflict harm
• Replicas of any type of weapon are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No outside food or drinks
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers
• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) without a photo pass
• No unsealed liquids or gels of any kind
• No jewelry or clothing that could inflict harm, including spikes of any kind
• No stuffed animals or toys of any kind

**Please note that the list of prohibited items is subject to change. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.

Our box office is located on 4th Avenue and is open Monday, Wednesday, and Friday from 12-4pm, and 2 hours prior to door time on show days. Please note: Our box office is cashless. 

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void and therefore not valid for entry. We recommend purchasing tickets directly via our box office, Ticketmaster or Live Nation only, and cannot guarantee or validate the authenticity of any third-party tickets.

You can contact our Box Office at info@thevanburenphx.com or (480) 659-1641.

The Van Buren features a mezzanine (balcony) level. Most mezzanine seats are available for purchase on the event ticketing page. If mezzanine tickets are not available for purchase for the show you're interested in, contact our Premium Seating Manager at VanBurenPremiumSeating@LiveNation.com or 480-907-6607, or see if your show is available here.

Night of show upgrades are available on a show-by-show basis, stop by the indoor podium near the stairs to check availability for your show.

Doors generally open one hour before the show's scheduled start time. You can check your ticket for the specific time for your show.

Will call tickets are released on the day of show. Please see box office hours listed above. A government issued photo ID (of the original purchaser) is required to release will call tickets. If the doors are open, so is will call. 

If you have a meet and greet check-in time, you can also pick them up then. Even if you’re on the artist’s guestlist, you’ll need to wait until door time.

It all depends on the show. You can see the minimum age for each event on our online calendar or Facebook Event page. If no age is specified, the event is All Ages.

• 21+ Event: Club nights: Ages 20 and under not admitted.
  Non-club nights: Ages 13-20 must be accompanied by parent/legal guardian. Ages 12 and under are not admitted.
• 18+ Event: Club nights: Ages 17 and under not admitted.
  Non-club nights: Ages 13-17 must be accompanied by parent/legal guardian. Ages 12 and under not admitted.
• 16+ Event*: Ages 5-15 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.
• 13+ Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.
• All Ages Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.

*PLEASE NOTE: Children ages 5-12 are required to bring and wear their own protective ear muffs.

For any age-restricted shows, a physical valid government ID must be presented for entry. Digital and paper IDs WILL NOT be accepted. 

For international IDs, we will accept government issued passports. Mexican consular ID cards will also be accepted. We also accept any US issued passport card or permanent resident card.

There is no on-site parking at The Van Buren, however we have partnered with ParkWhiz to offer easy and reliable options in the area. Click HERE to book parking. Additionally, there is limited metered street parking and nearby lots that offer paid parking. Paid parking fills up quickly, so we recommend using Light Rail, Rideshare, or other transportation when possible.

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase.

If you’re looking to obtain a refund for a show that was postponed or rescheduled, please visit us at https://www.livenationentertainment.com/ticketrefund for more information.

Support acts are always subject to change, there are no refunds when support acts cancel or change.

No, you can’t get a refund, but you can sell your tickets to another fan via your Live Nation account.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show!

Drinking in line or in the parking lot before entering the venue is prohibited in accordance with Arizona state law. Violation of the law will result in a denial of entry into the show. 

This is a non-smoking facility. The only place you may smoke is outside on the patio.